The application software industry is facing a mega restructuring with the arrival of AI agents in enterprise workflows. On this episode of the Tech Disruptors podcast, HubSpot Chief Product and Technology Officer Duncan Lennox discusses AI’s effect on marketing, sales and service applications. He joins Bloomberg Intelligence analyst Niraj Patel to explore how HubSpot is leveraging AI across its software portfolio for small and medium-sized businesses. Duncan dives into the company’s proprietary data stack, the changing landscape for customer relationship management, AI’s impact on software buying, managing LLM inference costs, HubSpot’s new agent-builder solution and more.

HubSpot CTO on AI, Application Software Shifts

Tech Disruptors

Hi, everyone. Welcome to another episode of Tech Disruptors by Bloomberg Intelligence. My name is Neeraj Patel. I'm a technology analyst on the Bloomberg Intelligence team, Bloomberg's in-house research group. We are very excited to have the CTO and CPO of HubSpot, Duncan Lennox, today. Hi, Duncan. Thank you for joining us. Hi, Neeraj. Thanks for having me. It's great to be here.

We look forward to hearing how HubSpot has evolved into a platform for small-medium businesses, covering marketing and sales, and even more beyond those core areas, covering 300,000 customers today. With that, let's turn to Duncan. And Duncan, before we dive into the industry conversation, we would love to hear a little bit about your journey coming into your current role at HubSpot, as well as some of the major turning points over the last several years at HubSpot.

Yeah, no, I'd be happy to. I'm coming up on later this summer year at HubSpot. So I came to HubSpot most recently from Google, where I'd been leading Applied AI for Google Cloud. And it was really exciting for me to have an opportunity to come and work with the folks at HubSpot, a company that I've known for a long time.

I grew up in the Boston tech startup community where HubSpot is still the poster child of Boston tech folks made good, that you don't have to be in Silicon Valley to build a meaningful technology company necessarily. And it's been great to come in and help HubSpot as we go on this big transformative journey that's being driven by AI for all of us.

HubSpot CTO on AI, Application Software Shifts

Read the full transcript

The candid version is on a podcast,
not the earnings call.

HubSpot CTO on AI, Application Software Shifts

Read the full transcript

The candid version is on a podcast, not the earnings call.

The candid version is on a podcast,
not the earnings call.