Andrew Pirret, senior vice president of customer experience at Alliants, joins Next Gen in Lodging to talk about how technology can better remove friction from hotel stays.

Using AI to bring humanity back to hospitality

Next Gen in Lodging by CoStar News Hotels

Hello, hello, hello everyone. My name is Davon Rees. I am one-third of Next Gen in Lodging powered by CoStar. We come to you once a month and then sometimes it's me and then sometimes it's my other co-host, Christopher Henry or Omari Head. But today I am live. If you hear a little background noise, if you just see a lot of action going on, I am live at Hitech in San Antonio.

And we are at the Hospitality Creators Lab, right? A part of the Hospitality Creators Summit. And yesterday I had an opportunity to speak at the inaugural Hospitality Creators Summit. And guess what? I am live with a very special guest. This is my first time doing it. So you're the first. Hey, it's always good to be first.

Yes, first. I've never done this before. Live at a conference with Andrew Parrott of Alliance. And he is going to tell us about yourself. You're going to tell us about your company. You're just going to give us all the tea. We're going to have a good conversation. All of it. All of it. Don't you worry. We should have had some tea. We should have some tea. We should have some British tea. We should have had some tea. That would be very British. There we go. Tea. Okay. So you got to share the tea. Let us know everybody know who you are and who your company is. So I'm Andrew Parrott. I'm the SVP of Customer Experience at Alliance.

We are a guest experience platform. We cater for the post-booking journey all the way to beyond the stay. And it's really about building your itinerary and connecting you with a hotel so that you can plan your stay and maximize your guest experience....

Using AI to bring humanity back to hospitality

Read the full transcript

The candid version is on a podcast,
not the earnings call.

Using AI to bring humanity back to hospitality

Read the full transcript

The candid version is on a podcast, not the earnings call.

The candid version is on a podcast,
not the earnings call.